Until the new Polaris hard product makes its way on to United’s entire longhaul fleet, higher flyers will more-often-than-not be stuck in a forward cabin seat that’s past its prime. There’s the legacy United first class (really very nice for what it is) and the dormitory-styled seats in business class (nightmarish by all accounts), and then also Continental’s old premium offering. My outgoing leg to Europe featured that third alternative: a B/E Aerospace-designed “Diamond” seat that’s competitive in the crowded transatlantic market. Couple that with a much-improved soft product, and you have what amounts to a solid ride across the pond…although it isn’t without its faults either.
After our excellent flight in Thai’s Royal Silk, my father and I were eager to see how United’s Polaris First compared. We weren’t entirely sure what to expect when we were boarding; United has been rather transparent about its plans to ditch first class. The new, super-business Polaris is the future, and at the time of our flight, United was (and still is) awkwardly juggling the various premium cabins it has across its fleet. Would Polaris First be a comfortable way to travel, or would it be a forgotten flop of a product? Turns out we were in for a pleasant surprise, and our final flight to complete the Southeast Asian Summer Vacation trip was both a winner and an incredible value at only 80,000 MileagePlus miles… but it wasn’t without some glaring indications of the end of United’s first class. Be sure to enjoy it while you can!
As much as we enjoyed indulging in the Thai Royal First Lounge, my father and I had to leave rather quickly. Our departure gate, C10, was quite far away, and we nearly had to sprint just to get there in time. Out of breath and in a tizzy, we arrive to find the boarding area a jumbled mess. The ground crew was totally overwhelmed by a mass of economy class gate lice who were all swarming the business line. That chaotic scene wasn’t the best first impression, but we made it on the plane eventually, and settled in for what would develop into an exceptional regional flight.