A few days before we were set to arrive in Siem Reap, we received an email from the management of the Aviary Hotel with some exciting news: they were arranging a complimentary airport transfer for us. Seeing that we landed just as the daily monsoon was rolling in, we were really happy that we didn’t have to find our own way to the property. The driver who met us in the arrivals hall was a hotel employee, and he was kind and welcoming. He took our bags and offered us bottled water and cold towels… all before we settled into the van! In hindsight, we shouldn’t have been so surprised by the high standards of service; such hospitality is the norm, not the exception, at the Aviary.
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